Frequently Asked Question

For Roku

For Streaming Devices (Does not apply for ROKU Smart TVs)

Please do the following steps.

Delete the Vidgo app from your Roku streaming device

Delete the Roku cache: See steps below.

Make sure “Home” is selected from the main menu. From the remote control, press the following buttons consecutively: Press Home 5 times. Press Up. Press Rewind 2 times. Press Fast Forward 2 times. ... It will take about 15-30 seconds to clear cache and restart

Install Vidgo app and log back in,

If issue persists, please email me the following information to alejandro@Vidgo.com

1. Email:

2. Device(s) and model(s): (this can be found on the back of your device)

3. issue or error message:

4. Version of the app:

5. Internet service provider:

While we get this fixed please take advantage of TV-EVERYWHERE. You can use your VIDGO credentials to get access to most Network Apps.

For more details please visit Vidgo.com/tv-everywhere.