Frequently Asked Question

For Roku smart-TVs

Please delete the VIDGO app.

To delete the cache on a ROKU Smart tv you need to unplug the TV from power source and wait 30 seconds. Pluck it back in and turn TV on.

Once TV is back on please download the VIDGO app and log back in.

If issue persists, please email me the following information to alejandro@Vidgo.com

1. Email:

2. Device(s) and model(s): (this can be found on the back of your device)

3. issue or error message:

4. Version of the app:

5. Internet service provider:

While we get this fixed please take advantage of TV-EVERYWHERE. You can use your VIDGO credentials to get access to most Network Apps.

For more details please visit Vidgo.com/tv-everywhere.