Frequently Asked Question

Last Updated 2 years ago


Please delete VIDGO app on casting device

Then follow steps below on your Chromecast

To clear the data and cache from your Chromecast built-in app, please follow these steps:

  1. From the Home screen, select Settings.
  2. Select Apps.
  3. Select Chromecast built-in.
  4. Select Clear data.
  5. Select OK.
  6. Select Clear cache.
  7. Select OK.
  8. Restart your TV.

Once the data and cache is deleted please install the VIDGO app and install again.

If issue persists, please email me the following information to

1. Email:

2. Device(s) and model(s): (this can be found on the back of your device)

3. issue or error message:

4. Version of the app :

5. Internet service provider:

While we get this fixed please take advantage of TV-EVERYWHERE. You can use your VIDGO credentials to get access to most Network Apps.

For more details please visit

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