Frequently Asked Question

Last Updated 7 months ago

Android TVs and devices

Please delete the VIDGO app and delete the data and cache see steps below.

Clear Data and Clear Cache on your Android TV

  1. On the supplied remote control, press the HOME button.
  2. Select Settings.
  3. The next steps depend on your TV menu options: Select Apps → See all apps → Show system apps. ...
  4. Under System apps, select your preferred app.
  5. Select Clear cache, and then select OK. ...
  6. Select Clear data, and then select OK.

Once the data and cache is deleted please install the VIDGO app and install again.

If issue persists, please email me the following information to

1. Email:

2. Device(s) and model(s): (this can be found on the back of your device)

3. issue or error message:

4. Version of the app:

5. Internet service provider:

While we get this fixed please take advantage of TV-EVERYWHERE. You can use your VIDGO credentials to get access to most Network Apps.

For more details please visit

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