Frequently Asked Question

Last Updated 2 years ago


Please unplug your APPLE TV device from power source wait 30 seconds and plug back in.

Once your device is turned back on please open the Vidgo app and log back in.

If issue persists, please email me the following information to

1. Email:

2. Device(s) and model(s): (this can be found on the back of your device)

3. issue or error message:

4. Version of the app:

5. Internet service provider:

While we get this fixed please take advantage of TV-EVERYWHERE. You can use your VIDGO credentials to get access to most Network Apps.

For more details please visit

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